Cancellation policy

A Vallario subscription is a recurring coffee order. It continues until you pause or cancel it. You can also buy coffee as a one-time purchase.

Your plan

Eligible coffee is currently available with 10% off on deliveries every 2, 4 or 6 weeks. Select your coffee, bag size, quantity and delivery frequency on the product page. The price, discount, frequency and delivery charges for your chosen plan are shown at checkout before you pay.

Recurring payments and deliveries

By completing checkout with a subscription, you authorise recurring charges to your selected payment method at the interval and amount disclosed for your plan, including applicable delivery charges and taxes. Each successful renewal creates a new order for your coffee.

Shipping is charged as disclosed for the subscription. A subscription discount does not automatically include free shipping. Our shipping policy explains order preparation and estimated delivery times.

Manage, pause or cancel

Use the Manage your subscription link in your subscription emails to review your plan, update payment or delivery details, skip an upcoming order, or pause or cancel the subscription. You can also email info@vallario.com.au with the email address used for your order if you need help.

Make changes before your next scheduled charge if you do not want that renewal to go ahead. Cancelling stops future subscription charges and deliveries. Pausing lets you stop future renewals temporarily.

Orders already charged

Pausing or cancelling a subscription does not automatically refund an order that has already been charged. Contact us promptly if you need help with that order. An order that has been packed or dispatched may not be able to be changed.

Faulty, damaged or incorrectly supplied products are covered by our return and refund policy. Nothing in this subscription policy limits your rights under the Australian Consumer Law.

Questions

Email info@vallario.com.au or use our contact page.